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Sandos Caracol Nature Resort & Water Park All Inclusive

Relevant aspects

  • About the All-Inclusive experience At Sandos hotels, the all-inclusive experience includes comfortable rooms, continuous entertainment, and a wide range of activities for all ages. Restaurant, bar, kids' club, and general activity hours are subject to change without notice. As added values, at Sandos Caracol, guests can enjoy special experiences such as cenotes, activities, and a water park with 29 slides for children and adults, designed to personalize each day of their stay and make it even more memorable. These experiences may vary in schedule and availability due to maintenance or other circumstances, without affecting the all-inclusive plan.
  • Information about breakfast Continental, Buffet
  • Free private parking is available at the property.
  • Activities: Tennis court, Gym, Golf course (within 3 km)
  • Property rules Restaurant, bar, Kids Club, and general activity hours are subject to change without notice.
  • Activity tour
  • Night shows and Mayan ceremonies
  • Water park with 29 slides for children and adults

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About hotel

Hotel Brand/Chain Sandos Hotels & Resorts

This all-inclusive resort, Sandos Caracol Nature Resort & Water Park, is located on Playa del Carmen beach, overlooking the island of Cozumel. It features a spa, 9 restaurants, 2 outdoor pools and a water park with 29 water slides for all ages.

Sandos Caracol Nature Resort & Water Park All Inclusive is located in a beautiful mangrove forest and offers bright accommodation. All rooms have a flat-screen TV, air conditioning and a minibar. Free Wi-Fi is available in all public areas. The resort offers classes in various activities, such as yoga. It also has a water sports center, evening entertainment and activities for children and teenagers. The spa includes a sauna, jacuzzi and gym.

There are 3 buffets offering a variety of international and Italian dishes, plus four restaurants with à la carte menus serving Oriental, Mexican-Brazilian, Italian, Mediterranean and steak cuisine.

Sandos Caracol Nature Resort & Water Park All Inclusive is 3.2 km from Guadalupe Church and a 45-minute drive from Cancun Airport. The Gran Coral Golf Riviera Maya is located on the same property as Sandos.

Services

Pool & Wellness

  • Hydromassage bathtub (Extra cost)
  • Pool
  • Sauna (Extra cost)
  • Sun terrace
  • Spa (Extra cost)
  • Lounge Chairs
  • Hammam (Extra cost)
  • Parasols
  • Towels
  • Water slide

Accessibility

  • Adapted for people with reduced mobility

Activities

  • Tourist assistance
  • Billiards
  • Board games
  • Water park
  • Table tennis
  • Beach
  • Yoga
  • Evening entertainment
  • Outdoor gaming equipment
  • Game room
  • Hiking (Extra cost)
  • Snorkel (Extra cost)

Main Amenities

  • ATM (Extra cost)
  • Currency exchange (Extra cost)
  • Parking lot
  • Wireless Internet
  • Terrace

Business Facilities

  • Meeting room (Extra cost)

Cleaning Services

  • Laundry services (Extra cost)

Communal Areas

  • Smoking area

Family-Friendly Entertainment & Services

  • Children's Club
  • Babysitter (Extra cost)
  • Indoor play area
  • Children's play area

Facilities & Services

  • Animation staff
  • Medical service (Extra cost)

Security

  • Security
  • Fire extinguishers

Reception Services

  • 24 -hour reception
  • Luggage storage
  • Keys

Transportation

  • Transportation (Extra cost)

Miscellaneous

  • Beauty salon (Extra cost)

Hotel all-inclusive meal plan

  • Accommodations

    Includes your choice of accommodations. When booking more than 4 rooms, special conditions and supplements may apply.

  • Activities

    Daily activities program organized by the recreation staff. The program varies daily. The water park is open for children from 9:00 a.m. to 6:00 p.m. and for adults from 10:00 a.m. to 5:00 p.m. The water park will close one day a week for preventive maintenance.

  • Entertainment

    Includes nightly spectacular shows. Program varies daily.

  • Taxes & gratuities

    Includes all taxes and gratuities.

  • Children's club

    Includes an activities program for children between 4 and 12 years of age, supervised by adults.

  • Food and beverages

    Includes buffet breakfast and lunch plus buffet or a la carte dinner, snacks, and domestic beverages.

  • Land sports

    Land sport include a tennis court and beach volleyball.

  • Non-motorized water sports

    Includes snorkeling equipment, kayaks, boogie boards, and sailing. It also includes an introductory diving lesson in the pool.

Restaurants & Bars

It has 8 Restaurants.

Nearby places

  • Parque El Peten 4,3 km
  • Xcaret Park 17 km

Policies

Need-to-know information for guests at this property

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  1. Sanitation services: MXN 85 per night
  2. A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

  1. Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in instructions

  1. Extra-person charges may apply and vary depending on property policy
  2. Government-issued photo identification and a credit card may be required at check-in for incidental charges
  3. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  4. This property accepts credit cards, debit cards, and cash
  5. Safety features at this property include a carbon monoxide detector and a smoke detector
  6. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  7. The schedules of restaurants, bars, kids club, and activities in general are subject to change without prior notice.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. The schedule and availability for onsite restaurants, bars, and the water park are subject to change for maintenance. Experiences such as cenotes and eco-activities may vary in programming. The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children. Minimum check-in age: 18

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