About hotel

Krystal Ixtapa All Inclusive has a privileged beachfront location in the heart of the hotel zone. The hotel is located a short distance from the city's commercial area, 1 kilometer (0.6 mi) from the Palma Real Golf Club and 1.5 kilometers (0.9 mi) from the marina. Ixtapa-Zihuatanejo International Airport (ZIH) is 18 kilometers (11.2 mi) away. The hotel offers 255 recently renovated rooms distributed in an 11-story triangular building. The rooms have a comfortable contemporary style, marble floors and furnished balconies with views of the gardens, mountains or the sea. Amenities include an in-room safe, direct dial telephone, air conditioning and a private bathroom with a shower. The centerpiece of this property is its pool with a waterfall and a slide. The hotel offers WiFi in all public areas. This hotel in Ixtapa has a gym, a children's pool, three restaurants, a sports bar with a pool table, a snack bar and a nightclub. For meetings and events, the hotel has conference facilities for up to 1,400 guests

Services

Included services

Accessible rooms
Beach
Billiards
Children's pool
Concierge
Connecting rooms
Credit cards accepted
Elevator
Fitness center
High Standards of Cleanliness
Housekeeping
Luggage storage
Parking
Pool
Safe deposit box
Smoke-free rooms

Services with extra charge

Children's activities (5-12 years) (Extra cost)
Conference facilities (Extra cost)
Gift shop (Extra cost)
Laundry services (Extra cost)
Medical services (Extra cost)
Room service (Extra cost)
Tour desk (Extra cost)
Wireless internet (Extra cost)

Hotel all-inclusive meal plan

Taxes & gratuities
Includes all taxes and gratuities.
Activities
Daily activities program hosted by recreation staff. Program varies daily.
Accommodations
Includes your choice of accommodations.
Entertainment
Includes admission to Christine's disco open on Friday and Saturday (except private events). There is also a Mexican theme night (seasonal).
Food and beverages
Includes all meals and snacks: buffet breakfast, buffet lunch (from 13:00 to 17:30 hrs); buffet dinner in the Aquamarina restaurant; one dinner in the Bogart's specialty restaurant upon reservation with a set menu (for minimum stays of 3 nights); drinks during the operation hours of the bars; a bottle of water in the room (one daily); snacks in the pool area (from 13:00 to 18:00 hrs).
Children's activities (seasonal)
The hotel features a supervised activities program for children between the ages of 5 and 12.
Restrictions
Drinks at Christine's disco are not included. Room service has an extra charge. Fine cuts, shrimp, and lobster have an extra charge. Services and facilities are available within operation times. Guests under 12 years of age have access to Bogart's restaurant only until 18:00 hrs.
Land sports
Land sports include beach volleyball, beach soccer and access to the fitness center.
Other

Restaurants & Bars

It has 5 Restaurants.

Aquamarina

Specialty / Type of cuisine Casual Fare

Bogart's

Specialty / Type of cuisine International

Las Velas & Parrillada

Specialty / Type of cuisine Mexican, Seafood

Sports Bar

Specialty / Type of cuisine Domestic and Imported Drinks

Christine Club (operational days)

Specialty / Type of cuisine Domestic Drinks

Policies

Need-to-know information for guests at this property

***Before your trip, please check directly with the national government the entry and stay requirements of the country you are visiting. Keep in mind that it is the responsibility of the traveler to meet the rules and regulations established by the destination country.

***When multiple room reservations are detected, they will be considered as a group booking. Therefore, a guarantee will be required, and additional conditions and supplements will apply. In case of cancellation, 100% of the stay will be charged.

Check-in instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Minimum check-in age: 18

Krystal Ixtapa All Inclusive

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