Hard Rock Hotel Riviera Maya

Relevant aspects

  • Free internet
  • Pet-friendly hotel (fees, restrictions, and specific categories apply)
  • Vibe City with bowling, kids club, laser tag, Bounce Town trampoline park, and HyperX Gaming Lounge
  • Water park with 23 water slides with different sizes and forms

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About hotel

Hard Rock Hotel Riviera Maya is facing the turquoise waters of the Caribbean Sea, in a tropical paradise with a white-sand private beach. This all-inclusive hotel is in the surroundings of Puerto Aventuras, 17 kilometers (10.5 mi) from Xcaret and 28 kilometers (16.8 mi) from Playa del Carmen and its famous Fifth Avenue lined with restaurants and stores. The property is 43 and 186 kilometers (25.8 mi and 111.6 mi) from the Tulum and ChichĆ©n ItzĆ” archaeological sites, respectively. CancĆŗn International Airport (CUN) is 79 kilometers (47.4 mi) away. The 1,264 guest rooms and suites at this all-inclusive hotel in the Riviera Maya are designed to make you feel like a rock star. All accommodations have a balcony or terrace, hammock, flat-screen TV, WiFi, and whirlpool tub. Some guest rooms have access to the terrace on the third floor, where you can find a Jacuzzi and sun loungers. There are two-bedroom suites with sitting and dining areas. The Rock Star suites have a private pool and a Jacuzzi on the terrace, a selection of guitars, surround sound system, and decorative Aerosmith items. Rooms set in the Heaven section are exclusive for adults. The hotel accepts pets (fees, restrictions, and specific categories apply). Recreational areas and facilities include six pools, a children’s club, a lounge, and a nightclub for young guests. Rockaway Bay Water Park offers fun for the whole family. Water sports, tennis courts, a rock-climbing wall, and a maze are also available for guests. The resort features an adult-only section, where guests can find four pools, a nightclub, three specialty restaurants, two bars, and a spa with a fitness center, a beauty salon, treatment cabins, steam rooms, saunas, and jacuzzis. Gastronomy options include Mexican dishes, and steaks, as well as Brazilian, Asian, Italian, and French cuisine. Additionally, establishments by the pools offer snacks and drinks, a coffee shop, a nightclub, and 24-hour room service. The meeting spaces are available for up to 2,400 guests for events and weddings, and the hotel offers outdoor spaces, gardens, and a chapel. The Heaven section is an adult-only oasis featuring several restaurants. ***The local government has a mandatory tax of $26.06 MXN or $1.40 USD per room, per night, payable directly to the hotel.

***Guests should leave a mandatory safety deposit of $100.00 USD at check-in.

Before your trip, please check directly with the national government the entry and stay requirements of the country you are visiting. Keep in mind that it is the responsibility of the traveler to meet the rules and regulations established by the destination country.

Services

Pool & Wellness

  • Steam bath (Extra cost)
  • Children's pool
  • Jacuzzi
  • Pool
  • Indoor pool
  • Sauna (Extra cost)
  • Spa (Extra cost)
  • Temazcal

Activities

  • Bicycles
  • Billiards
  • Multipurpose court
  • Chapel
  • Snorkel equipment
  • Gym
  • Board games
  • Kayaks
  • Tour desk (Extra cost)
  • Climbing wall
  • Water park
  • Table tennis
  • Beach
  • Car rental (Extra cost)
  • Tennis
  • Yoga (Extra cost)

Main Amenities

  • Bellboy
  • ATM
  • Extra beds
  • Parking lot
  • Connected rooms
  • Wireless Internet
  • Wheel chair ramps
  • Medical services (Extra cost)
  • Wheelchairs
  • Taxi stand (Extra cost)
  • Valet parking

Business Facilities

  • Business center (Extra cost)

Cleaning Services

  • High cleaning standard
  • Laundry services (Extra cost)
  • COVID-19 test

Communal Areas

  • Event rooms (Extra cost)

Family-Friendly Entertainment & Services

  • Youth Club (12-14 years)
  • Children's Club (3-5 years)
  • Cribs
  • Disco for teenagers
  • Honeymoon special (Extra cost)

Reception Services

  • Concierge
  • Credit cards are accepted
  • Room service

Shops

  • Jewelry store (Extra cost)
  • Gift shop (Extra cost)

Miscellaneous

  • Wedding (Extra cost)
  • Free local calls
  • Ice machine
  • Pets (Extra cost)
  • Beauty salon (Extra cost)
  • Special services

Hotel all-inclusive meal plan

  • Accommodations

    Includes your choice of accommodations.

  • Activities

    Daily activities program hosted by recreation staff. Program varies daily.

  • Taxes & gratuities

    Includes all taxes and gratuities.

  • Entertainment

    Includes nightly spectacular shows. Program varies daily.

  • Food and beverages

    Includes all meals, snacks, and drinks. Includes consumption in buffet and a la carte restaurants, and 24-hour room service.

  • Land sports

    Land sports include bicycles, tennis, ping-pong, billiards, rock-climbing wall, and the use of the fitness center.

  • Non-motorized water sports

    Includes non-motorized water sports such as kayaking and snorkeling.

  • Children's club

    Includes a supervised activities program for children between the ages of 4 and 12. There is a lounge for teenagers between the ages of 13 and 17, open daily from 10:00 to 17:00 hrs.

  • Other

    WiFi, calls to the United States, Canada, and within Mexico, and valet parking from 07:00 to 23:00 hrs. Rockaway Bay is open from 10:00 to 18:00 hrs.

Restaurants & Bars

It has 14 Restaurants.

Policies

Need-to-know information for guests at this property

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Minimum check-in age: 18

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