Universal's Helios Grand Hotel, a Loews Hotel

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About hotel

Universal Helios Grand Hotel is a property in Orlando overlooking the Universal Epic Universe theme park. In addition, Universal Studios Florida and the luxury retail complex, Orlando International Premium Outlets, are 3 kilometers away. Orlando International Airport (MCO) is just 18 kilometers away.

This property has 500 rooms and suites, equipped with air conditioning, wireless internet and a 55-inch flat-screen TV. In addition, the suites include a sofa bed. The hotel has Club category rooms that provide access to the executive lounge, concierge service and hors d'oeuvres. The How to Train Your Dragon theme suite is also available, especially for families with children. For an additional fee, guests can access high speed wireless internet service.

The hotel has a culinary variety, from the Flora Taverna restaurant that offers breakfast, lunch and dinner with a lobby bar, to the Lotus Lagoon pool bar with snacks and to the Aurora Market takeaway option. The property also has a pool with loungers and cabanas (rented for an additional fee), as well as a jacuzzi and terrace. For an extra cost, it offers parking, car rental, games room and Universal gift shop. Guests enjoy exclusive entry to Universal Epic Universe (A valid theme park admission ticket is required for entry.)

Services

Included services

  • Accessible rooms
  • Barbecue
  • Concierge
  • Connecting rooms
  • Credit cards accepted
  • Fitness center
  • Housekeeping
  • Jacuzzi
  • Luggage storage
  • Pool
  • Safe deposit box
  • Smoke-free hotel
  • Sun loungers
  • Terrace
  • Wheelchair accessible
  • Wireless internet

Services with extra charge

  • 24-hour room service (Extra cost)
  • Boarding pass print-out available (Extra cost)
  • Car rental (Extra cost)
  • Conference facilities (Extra cost)
  • Dry cleaning service (Extra cost)
  • Game room (Extra cost)
  • Gift shop (Extra cost)
  • Laundry services (Extra cost)
  • Parking (Extra cost)
  • Pool-side cabanas (Extra cost)
  • Rollaway beds (Extra cost)
  • Valet parking (Extra cost)

Restaurants & Bars

It has 5 Restaurants.

Hotel rules

Key points you should know before booking

Need-to-know information for guests at this property

  • Fee for cooked-to-order breakfast: approximately USD 1 to 40 per person
  • Covered self parking fee: USD 36 per night (in/out privileges)
  • Covered valet parking fee: USD 45 per night (in/out privileges)
  • Rollaway bed fee: USD 39.38 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Safety features at this property include a fire extinguisher
  • **Valid theme park admission required
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Minimum check-in age: 21

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