Tukan Hotel Playa del Carmen

Relevant aspects

  • Book 2 nights and enjoy Zenote Siente Important guidelines • The transfer will be subject to availability according to daily operation. • Remembering that courtesies or coupons do not apply during Zenote Siente Premium hours. • Access includes admission and transfer only. It does not include food or drinks. • If the guest wishes to consume food or drinks, they must do so directly at Zenote Siente, making the corresponding payment according to the current menu. • The entry of external food or drinks is not allowed.

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About hotel

Tukan Hotel Playa del Carmen Located in the heart of Playa del Carmen, Tukan Hotel Playa del Carmen is located just 45 minutes from Cancun International Airport and on the emblematic Fifth Avenue, one of the most vibrant areas of the Riviera Maya.

Its privileged location allows guests to enjoy the wide gastronomic offer, cafés, bars, nightclubs and luxury stores that characterize this famous destination, in addition to being just a block and a half from the beaches of the Caribbean Sea.

The hotel has 149 rooms, distributed in a main building and two annex buildings, surrounded by lush vegetation that create a quiet and relaxing environment, ideal for enjoying a pleasant stay.

The recently refurbished Deluxe rooms offer a contemporary design with elegant and comfortable spaces. In addition, two-bedroom rooms are an excellent option for families looking for greater spaciousness and comfort. All rooms have a balcony or terrace, perfect for relaxing, reading a book, connecting to free wireless internet or simply enjoying the tropical environment.

Basic category rooms include cleaning service every four nights. If the guest requires additional cleaning, they can request it directly at reception for an extra fee.

Among its facilities, the hotel offers a main pool surrounded by green areas, a jacuzzi and comfortable loungers to relax under the sun. For those who prefer the sea, the beach is just a few minutes' walk away.

Book a minimum of 2 nights and get free access and transfer to Zenote Siente (See terms and conditions when checking in at the hotel).

Full Board Food Plan: Enjoy a complete Full Board Plan, designed to offer a varied dining experience during your stay.

Buffet breakfast Variety of bread, Hotcakes, Seasonal Juices and Fruit, Chilaquiles, Eggs to taste, Coffee, Tea and Milk and Cereals.

Lunch and dinner: Enjoy an innovative buffet concept served à la carte, where you can order as many dishes as you want. The menu includes soups, salads, main courses, snacks, desserts and fresh waters, prepared with fresh ingredients for a limitless gastronomic experience. Food is ordered à la carte and, once a dish is finished, you can order the next one. The maximum time spent in the restaurant is 2 hours, counted from the registration of the first order in the system. In order to avoid food waste, dishes that are not eaten may generate an additional charge.

Important: The Full Board Plan does not include alcoholic beverages.

***The rooms with the description “Tower” (Deluxe Tukan Tower and Family Tukan Tower) are located in the annex building, not in the main building.

***Before your trip, check with the national government for the entry and stay requirements of the country you are visiting. Please note that it is the traveler's responsibility to comply with the rules and regulations established by the destination country.

Services

Most popular services

Pool & Wellness

  • Lounge Chairs
  • Pool

Reception Services

  • 24 -hour reception
  • Keys

Restaurants & Bars

It has 1 restaurant.

Hotel rules

Key points you should know before booking

  • Departure until 12:00 hrs

  • Mascotas

    • They are allowed on request. Supplements may apply.
    • Pet deposit: MXN 2000 per stay
    • Pet fee: MXN 250 per pet, per night
  • Children's beds

    • There are no cribs or extra beds in this accommodation.
    • Children from 1 year old can be accommodated.
    • To see the correct information about prices and occupancy, add the number of children you're traveling with and their ages to the search.
  • Entrance

    • From 15:00
    • Customers must show a photo ID and a credit card at the time of check-in
    • You have to tell the property in advance what time you are going to arrive.
  • Cancellation/prepayment

    • Cancellation and prepayment conditions may vary depending on the type of accommodation. Check out the conditions that each option may have when you choose it.
  • Age Restriction

    • Minimum check-in age: 18
  • Groups

    • When booking more than 9 rooms, special conditions and supplements may apply.

Need-to-know information for guests at this property

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 250 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in instructions

  1. Extra-person charges may apply and vary depending on property policy
  2. Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  3. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  4. Minimum Spring Break check-in age is 18 years old
  5. This property accepts credit cards, debit cards, and cash
  6. Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  7. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Minimum check-in age: 18

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