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The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive

Relevant aspects

  • Access to exclusive restaurants (adults only), temascal, exclusive areas, and the Sian Kaan Beach Club
  • Benazuza restaurant with techno-emotional cuisine

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About hotel

The Pyramid Cancun redefines the all-inclusive experience through a carefully designed concept for travelers seeking distinction, personalized attention and a higher level of comfort. From the moment of arrival, guests are welcomed to an exclusive lounge area that advances a stay characterized by high-level service.

Beyond these benefits, gastronomy plays a leading role with innovative culinary proposals, exquisite fusions and flavors awarded international recognition, which turn an all-inclusive stay into a gastronomic experience that surprises the palate and captivates the senses.

The resort offers an extensive white sand beach, a spectacular 400-meter-long pool that snakes throughout the property, as well as a pleasant boat tour to discover natural landscapes, culture of the region and endemic species.

***Any reservation of 10 or more rooms will be considered a group, so special conditions will apply and you should consult our customer service department. The contact details will appear on your itinerary once the reservation is made.

***Students and young travelers aged 18 to 25, traveling without a parent or legal guardian, must pay at the time of registration a mandatory non-refundable policy of $30.00 USD per person for the Spring Break season, during the months of February to April.

***Before your trip, we recommend that you check the entry and stay requirements of the country you are visiting directly with the appropriate national authorities. We remind you that it is the traveler's responsibility to comply with the rules and regulations established in the destination country.

***At the request of the local municipality, the hotel will charge a mandatory tax of $225MXN per room, per night, to be paid directly at the property.

Services

Pool & Wellness

  • Pool
  • Spa (Extra cost)

Activities

  • Multipurpose court
  • Soccer
  • Gym
  • Tour desk (Extra cost)
  • Pilates
  • Beach
  • Theater
  • Tennis
  • Volleyball
  • Yoga

Main Amenities

  • ATM
  • Currency exchange
  • Parking lot
  • SMOKING ROOMS
  • Medical services (Extra cost)

Cleaning Services

  • Laundry services (Extra cost)

Communal Areas

  • Event rooms (Extra cost)

Family-Friendly Entertainment & Services

  • Children's Club
  • Honeymoon special (Extra cost)
  • Night shows
  • Babysitter (Extra cost)

Reception Services

  • Concierge
  • Multilingual personnel
  • 24 -hour reception
  • Room service 24 hours (Extra cost)
  • Keys

Shops

  • Stores (Extra cost)

Miscellaneous

  • Wedding (Extra cost)

Hotel all-inclusive meal plan

  • Activities

    Daily activities program hosted by recreation staff. Program varies daily.

  • Food and beverages

    Includes all meals and beverages. Includes buffet breakfast plus buffet or a la carte lunch and dinner. Includes in-room minibar.

  • Accommodations

    Includes your choice of accommodations.

  • Taxes & gratuities

    Includes all taxes and gratuities.

  • Entertainment

    Includes nightly spectacular shows. Program varies daily.

  • Children's club

    Includes a supervised children's activities program.

Restaurants & Bars

It has 28 Restaurants.

Policies

Need-to-know information for guests at this property

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 30 per stay for guests under 25 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.89 per accommodation, per night

We have included all charges provided to us by the property.

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Minimum Spring Break check-in age is 25 years old
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and debit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent. Minimum check-in age: 18

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