CRISTALINO Lagoon Front Hotel, Restaurant & Spa is an exclusive Special Category boutique hotel, for guests over 17 years of age, located on the shores of the majestic Bacalar Lagoon.
CRISTALINO Lagoon Front Hotel, Restaurant & Spa presents a contemporary concept of urban comfort in perfect harmony with nature. The hotel combines modern design, elegance, and privacy, offering 20 luxurious rooms distributed across two buildings with full or partial lagoon views. All rooms have been designed for maximum comfort and safety, featuring a sprinkler fire suppression system, as well as modern amenities that ensure a relaxing and secure stay.
The hotel features a 24-hour reception, personalized concierge service, two heated pools, a lagoon-front restaurant, and a rooftop bar with panoramic views of the surrounding natural landscape. For business travelers, private meetings, and digital nomads, the hotel offers an executive lounge for up to ten people, ideal for combining work and relaxation in an inspiring setting. Among its amenities are a spacious dock, perfect for contemplation, relaxation, or private waterfront experiences. The entire hotel is equipped with a purified water system, complimentary Wi-Fi throughout, and a backup generator to ensure continuous operation and guest comfort at all times.
As a complement to the wellness experience, the hotel offers an exclusive Spa where guests can enjoy sauna, steam room, relaxing massages and various beauty and relaxation treatments designed to revitalize body and mind, creating a comprehensive experience of rest and renewal in one of the most beautiful destinations in the Mexican Caribbean. Spa Cristalino is open Monday to Sunday from 8:00 am to 5:30 pm. For information and reservations, contact us via WhatsApp at 998 227 4388 or by phone at 998 529 0988.
It has 2 Restaurants/Bars
***The local government has a mandatory tax of $51.00 MXN per room, per night, to be paid directly at the property.
***If the guest’s stay includes the night of December 31, a mandatory additional charge will apply for the special New Year’s Eve Gala Dinner celebration (December 31): USD 250 per person. The charge is payable directly at the hotel and includes a special dinner (food only), event access, amenities, and festive decorations
***The hotel considers a group booking as starting from 5 rooms and up to a maximum of 10 rooms; restrictions apply. In addition, the full payment of the total reservation is required within the following 15 days from the date of confirmation (creation of the reservation). This policy is essential to ensure room availability and to maintain the high quality of personalized service. If payment is not made within the stipulated deadline, the hotel reserves the right to cancel the reservation automatically and without prior notice.
***Before your trip, please check with the national government the entry and stay requirements of the country you are visiting. Keep in mind that it is the traveler's responsibility to meet the rules and regulations established by the destination country.
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