{{review.text}}
Sandos Caracol Nature Resort & Water Park
Sandos Caracol Nature Resort & Water Park
Relevant aspects
- Information about breakfast Continental, Buffet
- Free private parking is available at the property.
- Activities: Tennis court, Gym, Golf course (within 3 km)
- All Nature Experience program with activities for the whole family
- Natural sinkholes
- Night shows and Mayan ceremonies
- Water park with 29 slides for children and adults
- WiFi
Loading recommendations
BEST PRICE ACCORDING TO YOUR SEARCH
Your selected option on Trivago
Your selected option on Kayak
{{vm.setRecomendationMetas()}}
{{vm.setRecomedationLabel()}}
{{room.name}} ({{room.rate.totalRooms}} {{vm.getRoom(room.rate.totalRooms)}})
- Free cancellation until {{room.rate.rate.cancellationPolicies.freeCancellationExpire | date: vm.dateConfig}}
- No prepayment needed, pay at the property
- Not refundable
- {{vm.mealplans[room.rate.rate.mealPlanCode]}}
{{vm.featuredRoom.name}} ({{vm.roomsTotal }} {{vm.getRoom(vm.roomsTotal )}})
- Free cancellation until {{vm.featuredRoom.rate.rate[0].cancellationPolicies.freeCancellationExpire | date: vm.dateConfig}}
- No prepayment needed, pay at the property
- Not refundable
- {{vm.mealplans[vm.featuredRoom.rate.rate[0].mealPlanCode]}}
Choose your room
Filter by meal plan
{{room.name + room.expedia}}
- Beds: {{room.bedding}}
- View: {{room.view + room.derbysoft}}
Select the plan:
- Free cancellation (until {{room.roomRateMobileSelected.cancellationPolicies.freeCancellationExpire | date: vm.dateConfig }})
- Not refundable
- Kids free {{room.kidsFreeTo | kidsAgeRange }}
- {{vm.getPromotionTranslation(room.roomRateMobileSelected.promotion)}}
{{room.roomRateMobileSelected.promotionValue}}
{{room.roomRateMobileSelected.bookingDates}}
{{room.roomRateMobileSelected.travelDates}}
Save -
when logging in You saved
Room per night
{{room.roomRateMobileSelected.taxes.discount | number: 0 }}%+
Total {{vm.boxData.nights}} {{vm.boxData.nights === 1 ? vm.lnMessages.nightm : vm.lnMessages.nighstm}} {{vm.boxData.rooms}} rooms
No prepayment needed, pay at the property
Up to {{vm.monthInterestData.title}}
{{ room.unavailableStatus.messages.title1 }}
{{ room.unavailableStatus.messages.title2 }}
{{ room.unavailableStatus.messages.needhelp }} {{vm.phoneBase | tel}}
This hotel has no availability on your selected dates {{vm.checkIn | date:'MMMM d' | capitalize}} to {{vm.checkOut | date:'MMMM d' | capitalize}} {{vm.checkIn | date:'d MMMM' | capitalize}} to {{vm.checkOut | date:'d MMMM' | capitalize}}
Suggested nearby dates {{vm.getRecomendateDatePax()}}
Search
Choose your room
Filter by meal plan
| Room type | Travelers | Your options | Price per night | Select rooms | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Loading rooms | ||||||||||||
Recommended for {{vm.getTitleRecomendedPax(room.recommendedRate)}} Unique Room {{room.pictures.length}}
|
| |||||||||||
- {{vm.mealplans[rateCopy.mealPlanCode]}}
- Free cancellation Up to {{rateCopy.cancellationPolicies.freeCancellationExpire | date: vm.dateConfig }}
- You can pay later
- No prepayment needed, pay at the property
- Not refundable
- Kids free {{room.kidsFreeTo | kidsAgeRange }}
- {{vm.getPromotionTranslation(rateCopy.promotion)}}
- {{vm.getPromotionTranslation(rateCopy.promotion)}}
Choose your room
Filter by meal plan
{{room.name + room.expedia}}
- Beds: {{room.bedding}}
- View: {{room.view + room.derbysoft}}
Select the plan:
- Free cancellation (until {{room.roomRateMobileSelected.cancellationPolicies.freeCancellationExpire | date: vm.dateConfig }})
- Not refundable
- Kids free {{room.kidsFreeTo | kidsAgeRange }}
- {{vm.getPromotionTranslation(room.roomRateMobileSelected.promotion)}}
{{room.roomRateMobileSelected.promotionValue}}
{{room.roomRateMobileSelected.bookingDates}}
{{room.roomRateMobileSelected.travelDates}}
Save -
when logging in You saved
Room per night
{{room.roomRateMobileSelected.taxes.discount | number: 0 }}%+
Total {{vm.boxData.nights}} {{vm.boxData.nights === 1 ? vm.lnMessages.nightm : vm.lnMessages.nighstm}} {{vm.boxData.rooms}} rooms
No prepayment needed, pay at the property
Up to {{vm.monthInterestData.title}}
{{ room.unavailableStatus.messages.title1 }}
{{ room.unavailableStatus.messages.title2 }}
{{ room.unavailableStatus.messages.needhelp }} {{vm.phoneBase | tel}}
Customer Reviews
Property Conditions
{{vm.listReviews.ratings.guest.condition}}Cleanliness
{{vm.listReviews.ratings.guest.cleanliness}}Service and Staff
{{vm.listReviews.ratings.guest.service}}Comodidad
{{vm.listReviews.ratings.guest.comfort}}
Staff Attention
{{vm.listReviews.ratings.guest.amenities}}Comfort
{{vm.listReviews.ratings.guest.comfort}}Location
{{vm.listReviews.ratings.guest.neighborhood}}Quality-Price
{{vm.listReviews.ratings.guest.value_for_money}}
Customers Say
Customers highlight the excellent sound quality, with deep bass and clear highs. They describe them as comfortable and with good noise cancellation. They also appreciate the design and battery life. However, some customers mention that the materials leave much to be desired, such as the simple plastic and synthetic leather of the headband.
Generated with AI from customer reviews
What guests liked most about this place
- {{(review.stay_date ? (review.stay_date + '-01') : review.date_submitted) | date:"MMMM yyyy"}}
About hotel
Hotel Brand/Chain Sandos Hotels & Resorts
Sandos Caracol Nature Resort & Water Park is an all-inclusive family beach hotel located in a natural ecosystem in Playa del Carmen. Surrounded by jungle, you can find spider monkeys and tropical birds everywhere. The youngest member of the family has a high priority, so it has a children's club with a variety of games and crafts, as well as activities for teenagers. The property has a water park with 29 slides ideal for all ages. Here, there are crystalline sinkholes and mangroves. You can experience the All-Nature Experience, which includes various daily ecological activities such as floating in a crystal clear river, swimming in a cenote, learning the techniques to survive in the jungle, as well as witnessing Mayan outdoor shows. The all-inclusive plan allows you to choose from a large number of buffet and à la carte restaurants and bars. For everyone's fun, there are two other pools, one of them with an area for children. The hotel has 956 rooms and suites distributed in villas that range from the jungle to the beach. All are equipped with a private bathroom with shower, minibar, balcony or terrace, TV with cable channels and air conditioning. The Royal Elite rooms are located in environmentally friendly buildings and use energy-efficient air conditioning, water heated with solar panels, LED interior lights, a water recycling system and wooden furniture from certified forests. The center of Playa del Carmen is 6 kilometers (3.7 mi) away, with a variety of shops and restaurants, the Playa del Carmen pier is 7 kilometers (4.3 mi) away, from where the ferry leaves for the island of Cozumel, and the Xcaret ecological park with fun for the whole family is 16 kilometers (10 miles) away. Cancun International Airport (CUN) is 52 kilometers (32 miles) away.
Hotel services
Most popular services
- Outdoor pool
- Spa
- Adapted for people with reduced mobility
- Parking lot
- Wireless Internet
- Restaurant
- Themed dinners
- Transfers to the airport
Pool & Wellness
- Hydromassage bathtub
- Outdoor pool
- Indoor heated pool
- Sauna (Extra cost)
- Massage service
- Spa services
- Sun terrace
- Spa
- Open all year round
- Beach chairs/loungers
- Hammam
- Spa facilities
- Pool with views
- Parasols
- Water slide
- Shallow area
Accessibility
- Adapted for wheelchairs
- Adapted for people with reduced mobility
Activities
- Tourist assistance
- Billiards
- Nightclub
- Golf
- Water park
- Table tennis
- Beach
- Windsurf
- Yoga
- Evening entertainment
- Outdoor gaming equipment
- Badminton equipment
- Game room
- Hiking
- Snorkel
Room
- Socket near the bed
- Ironing utensils
Main Amenities
- ATM
- Currency exchange
- Parking lot
- Wireless Internet
- Terrace
- Car rental (Extra cost)
Cleaning Services
- Laundry services (Extra cost)
- Cleaning products
Food & Drink
- Pool bar
- Restaurant
- Snack Bar
- Themed dinners
Communal Areas
- Smoking area
Family-Friendly Entertainment & Services
- Children's Club
- Babysitter (Extra cost)
- Indoor play area
- Children's play area
Languages Spoken
- English
Facilities & Services
- For all ages
- Animation staff
- Lockers at the gym/spa
Security
- Security
- Fire extinguishers
Reception Services
- 24 -hour reception
- Luggage storage
Transportation
- Transportation (Extra cost)
- Transfers to the airport (Extra cost)
- Transfers to the cruise port (Extra cost)
Miscellaneous
- Beauty salon (Extra cost)
- Opening hours
Restaurants & Bars
It has 7 restaurants.
Las Mascaras
- Specialty / Type of cuisine Mexican
- Ambience Familiar
- Open to Dinner
El Templo
- Specialty / Type of cuisine Asian
- Ambience Familiar
- Open to Dinner
La Riviera
- Specialty / Type of cuisine Mediterranean
- Open to Dinner
Fogo de Brazil
- Specialty / Type of cuisine Brazilian
- Open to Dinner
La Laguna
- Specialty / Type of cuisine International
- Ambience Familiar
- Open to Breakfast | Lunch | Dinner
La Toscana.
- Specialty / Type of cuisine Italian
- Ambience Familiar
- Open to Dinner
El nido
- Specialty / Type of cuisine Snack
Nearby places
- El Peten Park 4,5 km
- Fundadores Park 7 km
- Playa Real 7 km
- Playa Mart Paseo 7 km
- Emotions Alltournative Park 14 km
- Playa del Carmen Beach 750 m
- Mayakoba Beach 2,7 km
- Beach at Ocean Maya Royale - Adults Only 5 km
- Beach at Casa Vela 6 km
- Playacar Beach 7 km
- Los Murales restaurant 100 m
- La Brasserie 900 m
- Oka Sushi Bar 950 m
- Playa del Carmen National Airport 7 km
- Cozumel International Airport 42 km
- Cancún International Airport 51 km
- ADO Bus Station 7 km
Policies
Need-to-know information for guests at this property
Hotel all-inclusive meal plan
{{ item.title }}
{{ item.description }}{{$last && vm.toggleDescriptionAbout ? ' ...' : ''}}
Free cancellation
This hotel has Free cancellation
Book now, pay later
Create your itinerary paying $0.00
Other users searched for these accommodations
Didn't find the right hotel?
Try looking for more hotel options in Playa del Carmen, Quintana Roo, Mexico
See more hotel options