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Moon Palace The Grand

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Relevant aspects

  • Book 4 nights and receive up to $250 USD in Resort Credits
  • Children and teenagers stay for free (restrictions apply, Christmas and New Year's Eve do not apply)
  • Includes water park, wave simulator, interactive games, intergalactic miniature golf, nightclub, theater, and more

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Adults only: This hotel is exclusively for guests of legal age.

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Customer Reviews

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Customers Say

Customers highlight the excellent sound quality, with deep bass and clear highs. They describe them as comfortable and with good noise cancellation. They also appreciate the design and battery life. However, some customers mention that the materials leave much to be desired, such as the simple plastic and synthetic leather of the headband.

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About hotel

Moon Palace The Grand — Cancun is more than just a stay, is an all-inclusive experience on a grand scale. This Four-Diamond resort brings together luxury, gastronomy, entertainment, technology, and spaces for families, couples, and groups. The gastronomic offer turns each meal into a different experience, with 12 restaurants, 4 snack options, and 11 bars. The fun is also great: 9 outdoor pools, 5 swim-up bars, a water park with a lazy river, a wave pool, water slides, and the triple FlowRider®. In addition, the resort has The Playroom children's club, the Wired Lounge, a bowling alley, the sports bar, a theater with capacity for more than 1,000 guests, a beach club, night shows, and the Unique Night Club. For those looking to slow down, O Spa offers 64 cabins, a hydro thermal circuit with a steam room, sauna, an ice room, and a sensory pool. The resort also has a fitness center, a beauty salon, lobby-to-lobby transportation, personalized wedding services, a business center, and transportation to the Moon Palace Golf Club Cancún. From its location, the resort offers easy access to: Cancún International Airport (CUN), which is 13 kilometers (8 mi) away, downtown Cancún, which is 24 kilometers (14.9 mi) from the property, access to the Moon Palace Golf Club Cancún with transportation from the resort, and access to Lobby Nizuc, Lobby Sunrise, and golf villas: with lobby-to-lobby transportation. ***The local government has a mandatory tax of $79.62 MXN or $4.10 USD per room, per night, payable directly to the hotel. ***The holder of the reservation must show an official photo ID. ***The penalty for early departure is for the entire stay (100% penalty), meaning no refund applies if the guest decides to leave the hotel early. ***Before your trip, please check with the national government the entry and stay requirements of the country you are visiting. Keep in mind that it is the traveler's responsibility to meet the rules and regulations established by the destination country.

Hotel services

Included services

  • Lounge Chairs
  • Children's pool
  • Jacuzzi
  • Pool
  • Sun terrace
  • Bicycles
  • Billiards
  • Jack
  • Multipurpose court
  • Beach club
  • Non-motorized water sports
  • Soccer
  • Gym
  • Mini golf
  • Water park
  • Pilates
  • Table tennis
  • Beach
  • Daily Activity Program
  • Video Games
  • Surf simulator
  • Spinning
  • Theater
  • Tennis
  • Volleyball
  • Yoga
  • ATM
  • Currency exchange
  • Elevator
  • Parking lot
  • Connected rooms
  • Smoke -free rooms
  • Wireless Internet
  • Wheel chair ramps
  • Children's area
  • Youth Club (12-14 years)
  • Children's Club
  • Night shows
  • Concierge
  • Room service 24 hours
  • Keys
  • Transportation within the resort
  • Free calls to the US, Canada and Europe

Services with extra charge

  • Steam bath
  • Sauna
  • Spa
  • Chapel
  • Motorized water sports
  • Golf
  • Tour desk
  • Car rental
  • Medical services
  • Taxi stand
  • Business center
  • Laundry services
  • Event rooms
  • Honeymoon special
  • Babysitter
  • Jewelry store
  • Gift shop
  • Transfers to the airport
  • Wedding
  • Beauty salon

Hotel all-inclusive meal plan

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Restaurants & Bars

It has 27 restaurants.

Policies

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Free cancellation

This hotel has Free cancellation

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