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Hard Rock Hotel Riviera Maya Heaven

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Relevant aspects

  • Adult-only hotel
  • High standard of cleanliness
  • Pet-friendly hotel (fees, restrictions, and specific categories apply)
  • Unlimited calls within Mexico, and to the United States and Canada

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Adults only: This hotel is exclusively for guests of legal age.

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Customer Reviews

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Customers Say

Customers highlight the excellent sound quality, with deep bass and clear highs. They describe them as comfortable and with good noise cancellation. They also appreciate the design and battery life. However, some customers mention that the materials leave much to be desired, such as the simple plastic and synthetic leather of the headband.

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About hotel

Hard Rock Hotel Riviera Maya Heaven is an all-inclusive beach hotel only for adults, located in Puerto Aventuras, in the Riviera Maya. The hotel is 28 kilometers (16.8 mi) from Playa del Carmen and its famous Fifth Avenue, and 43 kilometers (25.8 mi) from the archaeological site of Tulum. The property is 88 kilometers (52.8 mi) from downtown Cancún and 186 kilometers (111 mi) from Chichén Itzá. Cancún International Airport (CUN) is 79 kilometers (47.4 mi) away. The 393 guest rooms and suites...

Hotel services

Pool & Wellness

  • Steam bath
  • Children's pool
  • Jacuzzi
  • Pool
  • Plunge pool
  • Sauna (Extra cost)
  • Spa (Extra cost)
  • Temazcal (Extra cost)

Activities

  • Bicycles
  • Billiards
  • Multipurpose court
  • Snorkel equipment
  • Gym
  • Board games
  • Kayaks
  • Tour desk (Extra cost)
  • Climbing wall
  • Table tennis
  • Beach
  • Car rental (Extra cost)
  • Tennis
  • Yoga (Extra cost)

Main Amenities

  • Bellboy
  • ATM
  • Extra beds (Extra cost)
  • Parking lot
  • Connected rooms
  • Wireless Internet
  • Wheel chair ramps
  • Medical services (Extra cost)
  • Wheelchairs
  • Taxi stand (Extra cost)
  • Only adults
  • Valet parking (Extra cost)

Business Facilities

  • Business center (Extra cost)

Cleaning Services

  • High cleaning standard
  • Laundry services (Extra cost)

Communal Areas

  • Event rooms (Extra cost)

Family-Friendly Entertainment & Services

  • Cribs
  • Honeymoon special (Extra cost)

Reception Services

  • Concierge
  • Credit cards are accepted
  • Room service (Extra cost)

Shops

  • Jewelry store (Extra cost)
  • Gift shop (Extra cost)

Miscellaneous

  • Service animals
  • Wedding (Extra cost)
  • Boutique (Extra cost)
  • Free local calls
  • Ice machine
  • Pets (Extra cost)
  • Beauty salon (Extra cost)

Hotel all-inclusive meal plan

  • Activities

    Daily activities program hosted by recreation staff. Program varies daily.

  • Taxes & gratuities

    Includes all taxes and gratuities.

  • Entertainment

    Includes nightly spectacular shows. Program varies daily.

  • Food and beverages

    Includes all meals, snacks, and drinks. Includes buffet and a la carte restaurants and 24-hour room service.

  • Land sports

    The hotel offers land sports including bicycles, tennis, ping-pong, billiards, rock-climbing wall, and the use of the fitness center.

  • Non-motorized water sports

    Includes non-motorized water sports such as kayaking and snorkeling.

  • Others

    Wireless internet access, calls to the USA, Canada, and within Mexico, plus valet parking from 07:00 to 23:00 hrs.

Restaurants & Bars

It has 15 restaurants.

Policies

Need-to-know information for guests at this property

Free cancellation

This hotel has Free cancellation

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