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Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya

Relevant aspects

  • Free internet
  • Pet-friendly hotel (fees, restrictions, and specific categories apply)
  • Vibe City with bowling, kids club, laser tag, Bounce Town trampoline park, and HyperX Gaming Lounge
  • Water park with 23 water slides with different sizes and forms

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Customers Say

Customers highlight the excellent sound quality, with deep bass and clear highs. They describe them as comfortable and with good noise cancellation. They also appreciate the design and battery life. However, some customers mention that the materials leave much to be desired, such as the simple plastic and synthetic leather of the headband.

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About hotel

Hard Rock Hotel Riviera Maya is facing the turquoise waters of the Caribbean Sea, in a tropical paradise with a white-sand private beach. This all-inclusive hotel is in the surroundings of Puerto Aventuras, 17 kilometers (10.5 mi) from Xcaret and 28 kilometers (16.8 mi) from Playa del Carmen and its famous Fifth Avenue lined with restaurants and stores. The property is 43 and 186 kilometers (25.8 mi and 111.6 mi) from the Tulum and Chichén Itzá archaeological sites, respectively. Cancún International Airport (CUN) is 79 kilometers (47.4 mi) away. The 1,264 guest rooms and suites at this all-inclusive hotel in the Riviera Maya are designed to make you feel like a rock star. All accommodations have a balcony or terrace, hammock, flat-screen TV, WiFi, and whirlpool tub. Some guest rooms have access to the terrace on the third floor, where you can find a Jacuzzi and sun loungers. There are two-bedroom suites with sitting and dining areas. The Rock Star suites have a private pool and a Jacuzzi on the terrace, a selection of guitars, surround sound system, and decorative Aerosmith items. Rooms set in the Heaven section are exclusive for adults. The hotel accepts pets (fees, restrictions, and specific categories apply). Recreational areas and facilities include six pools, a children’s club, a lounge, and a nightclub for young guests. Rockaway Bay Water Park offers fun for the whole family. Water sports, tennis courts, a rock-climbing wall, and a maze are also available for guests. The resort features an adult-only section, where guests can find four pools, a nightclub, three specialty restaurants, two bars, and a spa with a fitness center, a beauty salon, treatment cabins, steam rooms, saunas, and jacuzzis. Gastronomy options include Mexican dishes, and steaks, as well as Brazilian, Asian, Italian, and French cuisine. Additionally, establishments by the pools offer snacks and drinks, a coffee shop, a nightclub, and 24-hour room service. The meeting spaces are available for up to 2,400 guests for events and weddings, and the hotel offers outdoor spaces, gardens, and a chapel. The Heaven section is an adult-only oasis featuring several restaurants. ***The local government has a mandatory tax of $26.06 MXN or $1.40 USD per room, per night, payable directly to the hotel. ***Guests should leave a mandatory safety deposit of $100.00 USD at check-in. Before your trip, please check directly with the national government the entry and stay requirements of the country you are visiting. Keep in mind that it is the responsibility of the traveler to meet the rules and regulations established by the destination country.

Hotel services

Included services

  • Children's pool
  • Jacuzzi
  • Pool
  • Indoor pool
  • Temazcal
  • Bicycles
  • Billiards
  • Multipurpose court
  • Chapel
  • Snorkel equipment
  • Gym
  • Board games
  • Kayaks
  • Climbing wall
  • Water park
  • Table tennis
  • Beach
  • Tennis
  • Bellboy
  • ATM
  • Extra beds
  • Parking lot
  • Connected rooms
  • Wireless Internet
  • Wheel chair ramps
  • Wheelchairs
  • Valet parking
  • High cleaning standard
  • COVID-19 test
  • Youth Club (12-14 years)
  • Children's Club (3-5 years)
  • Cribs
  • Disco for teenagers
  • Concierge
  • Credit cards are accepted
  • Room service
  • Free local calls
  • Ice machine
  • Special services

Services with extra charge

  • Steam bath
  • Sauna
  • Spa
  • Tour desk
  • Car rental
  • Yoga
  • Medical services
  • Taxi stand
  • Business center
  • Laundry services
  • Event rooms
  • Honeymoon special
  • Jewelry store
  • Gift shop
  • Wedding
  • Pets
  • Beauty salon

Restaurants & Bars

It has 14 restaurants.

Policies

Need-to-know information for guests at this property

Hotel all-inclusive meal plan

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Free cancellation

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