The hotel will make an additional charge of $300.00 USD on the resort fee per person, for the New Year’s Eve Gala. This supplement, which is only applied to the night of December 31, is mandatory for all guests and must be paid directly at the hotel....
Spa credit
The hotel has a credit for exclusive use in the Spa for a worth of $500.00 MXN, and is valid from July 14 to October 31, 2026. The credit applies once per room, per stay, and is not exchangeable for cash (restrictions apply).
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Customers Say
Customers highlight the excellent sound quality, with deep bass and clear highs. They describe them as comfortable and with good noise cancellation. They also appreciate the design and battery life. However, some customers mention that the materials leave much to be desired, such as the simple plastic and synthetic leather of the headband.
CRISTALINO Lagoon Front Hotel, Restaurant & Spa is an exclusive Special Category boutique hotel, for guests over 17 years of age, located on the shores of the majestic Bacalar Lagoon.
CRISTALINO Lagoon Front Hotel, Restaurant & Spa presents a contemporary concept of urban comfort in perfect harmony with nature. The hotel combines modern design, elegance, and privacy, offering 20 luxurious rooms distributed across two buildings with full or partial lagoon views. All rooms have been designed for maximum comfort and safety, featuring a sprinkler fire suppression system, as well as modern amenities that ensure a relaxing and secure stay.
The hotel features a 24-hour reception, personalized concierge service, two heated pools, a lagoon-front restaurant, and a rooftop bar with panoramic views of the surrounding natural landscape. For business travelers, private meetings, and digital nomads, the hotel offers an executive lounge for up to ten people, ideal for combining work and relaxation in an inspiring setting.
Among its amenities are a spacious dock, perfect for contemplation, relaxation, or private waterfront experiences. The entire hotel is equipped with a purified water system, complimentary Wi-Fi throughout, and a backup generator to ensure continuous operation and guest comfort at all times.
As a complement to the wellness experience, the hotel offers an exclusive Spa where guests can enjoy steam room, relaxing massages and various beauty and relaxation treatments designed to revitalize body and mind, creating a comprehensive experience of rest and renewal in one of the most beautiful destinations in the Mexican Caribbean.
Spa Cristalino is open Monday to Sunday from 8:00 am to 5:30 pm. For information and reservations, contact us via WhatsApp at 998 227 4388 or by phone at 998 529 0988.
Hotel services
Most popular services
Adults Only
Pool & Wellness
Pool (Extra cost)
Activities
Kayaks
Main Amenities
Parking lot
Wireless Internet
Building Features
The upper floors are accessible only by stairs
Business Facilities
Meeting room (Extra cost)
Food & Drink
Restaurant (Extra cost)
Organized dinner (Extra cost)
Air conditioning in a restaurant
A la carte dinner (Extra cost)
General
Smoking is prohibited throughout the property
Languages Spoken
English
Facilities & Services
Adults Only
Security
Carbon monoxide detector
Reception Services
Concierge
Room service (Extra cost)
Transportation
Transfers to the airport (Extra cost)
Miscellaneous
Beauty salon (Extra cost)
Views & Outdoors
View
Restaurants & Bars
It has 2 restaurants.
Restaurante
Specialty / Type of cuisine Internacional
Bar
Specialty / Type of cuisine Bebidas nacionales e importadas, Bebidas y botanas
Nearby places
Chetumal International Airport (CTM) 35 km
Policies
Need-to-know information for guests at this property
Free cancellation
This hotel has Free cancellation
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